Conversation management is the best way to establish better communication between the customers and the business. Your business might serve 24X7, but a little gap in the conversation and customer service can ruin your business in a shot.
Before entering into conversation management, let's look into the term API.
Yes, what exactly are these APIs? Why do you need them?
Understanding API
Let's think of API as a menu card in a restaurant. The menu provides many varieties you can order by seeing the description of each dish about what exactly it had. When you call, the kitchen does the work and gets you piping hot dishes on the table.
Of course, you don't know exactly how the restaurant prepares that food, and you don't need to. Likewise, an API lists many operations that developers can utilize along with their descriptions. The developers don't need to know how to. For example, an operating system builds and presents a 'save as' dialog box. They need to know that it's available for their application.
Developers may have to provide their data to the API to get the results. It's all like a fancy restaurant where you can give some of your ingredients the kitchen will work with.
Why APIs?
APIs allow developers to save much time by using platform implementation to do complex work. It helps reduce the amount of code developers need to create and helps create better apps for the same platform. APIs can control access to the hardware and software resources.
APIs are used for communication between services – Conversational Management API
APIs are used for all kinds of other reasons, too. For example, if you've ever seen a Google Maps object embedded on a website, that website is using the Google Maps API to embed that map. Google exposes APIs like this to web developers, who can then use the APIs to plop complex objects right on their website. If APIs like this didn't exist, developers might have to create their maps and provide their map data to put a little interactive map on a website.
And, because it's an API, Google can control access to Google Maps on third-party websites, ensuring they use it in a consistent way rather than attempting to messily embed a frame that shows the Google Maps website, for example.
This applies to many different online services. There are APIs for requesting text translation from Google Translate or embedding Facebook comments or tweets from Twitter on a website.
So, effective conversation management with AI technology is the way to solve customer service problems using AI Chatbots.
Chatbots are the most modern way of communicating with customers. You can reach thousands of customers using any chat app by speaking to them directly. How often have you been checking the comments left on your Facebook page or Instagram? If you find yourself scrolling through pages of hateful remarks, there's a straightforward way to combat them. Chatbots will even monitor your online reputation and help you to keep track of the comments you're receiving.
Conversation Management is a conversational tool that helps create virtual assistants or Chatbots and human-agent services, with the multichannel capability to support chat messengers like WhatsApp, Facebook Messenger, Telegram, Slack, Microsoft Teams, Google Chat, and others.
Keeping track of customer queries and building a reliable, seamless method for resolution is key to innovation in the field of customer service.
An integrated customer service platform provides helpful information and a smooth path for customers to explore your offerings. An intelligent customer experience can turn your customers into advocates of your products and services.
Want to build an effective conversational Chatbot for your business? Look no more; connect with the best conversational API management platform now.
